Xfinity Customer Support

Troubleshoot All Your Xfinity on Demand Error Codes in a Swift Way
In some cable subscriptions, the Comcast users get On Demand service which is an instant program viewing tool that you can download easily. Instead of waiting to watch your favorite program at its broadcasting time, or in place of recording it on a digital video recorder, you can use this Comcast's instant service for some programs.

One of the most common problems with Comcast's Video On Demand service is not able to find the programs. Whenever the On Demand service fails to work on your Comcast cable box, you get an error messages on your television screen. For instance, E1003 error code which means that there is a faulty wiring in the cable splitter box that is interfering with the cable signal or there is some problem with the cable line that is running into your home. Generally, this error message arises when you access the main menu of Video-On-Demand and try to watch any show from the list.


Unable to Process Request error message

When you get "Unable to process request" error message or "error 7", "cl-7", "s0a00", "error-36896", "SRM-8" or "65532", it means that your Comcast cable box is not able to communicate with Video OnDemand service. To resolve this, wait for a couple of minutes and then try again.

If the problem persists, turn your cable box off and wait for about 5 minutes. Turn it back on and check whether the On-Demand feature is working or not.

Check all your equipment's wiring

Sometimes, the wrong connection of the cords between the television and the cable box causes issues. Therefore:

     1. Unplug all the equipment, including the power cord, and go through all the wiring once again.

     2. Make sure that the cable TV splitter is correctly installed.

     3. Try to attach the cable box to other splitters to check whether this fixes your problem or not. If it doesn't work, it means it is time to replace the splitters as it can be faulty.


You can follow the given below troubleshooting methods to eradicate On-Demand Error codes:

     1. Make sure that your rent for Comcast On-Demand subscription is not pending. For this, Tune in to the Channel no.1 and check that it is displaying On Demand menu. In case, you are not able to access Comcast On Demand, visit the Comcast Products to sign up for Comcast Digital Cable. As it will not work on Internet-only service or regular Comcast cable Television.

     2. On your remote control, press the 'On Demand' key if you are unable to find the On Demand program easily. When you find the menu, scroll through it to select the program that you like to watch. For instance, if you want to watch HBO, go to the On Demand Menu> Premium Channels> HBO On Demand.

     3. You can continue to watch your On Demand videos. In case, you see a black screen and hear only the audio, exit Comcast On Demand and re-enter. And, if the problem still persists, press '001' on your Comcast remote control.

If you are still facing getting Comcast Video On Demand error codes, contact Comcast Xfinity Customer Service Number [ customercaretoll.com/xfinity-customer-service] immediately for assistance.